Monday, January 5, 2015

Troubleshooting Citrix Receiver from Android - General Problem Try connecting again

I recently had an issue with Citrix Receiver on Android crashing when attempting to connect to published resources.

Apparently the Receiver has a diagnostic facility that allows for gathering logs from the device.  These can then be uploaded to taas.citrix.com for analysis.

1. From the menu select Send feedback
2. Request help from support
3. Send email with log files

Citrix has a CTX support article - http://support.citrix.com/article/CTX137973

No comments:

Post a Comment